Red Kite Learning Trust (RKLT) welcomes feedback and is committed to dealing with concerns and complaints promptly, fairly and transparently. We recognise that concerns provide an opportunity to address issues, improve our services and ensure the best possible education and school experience for pupils.
Where possible, concerns should initially be raised informally with the relevant member of school staff, who will aim to resolve the matter quickly and amicably, ideally within three school days. If the concern remains unresolved, or the school considers that a more detailed investigation is required, the matter may progress to Stage 1 of the complaints procedure.
This form should be used to raise a Stage 1 concern or complaint. Before completing it, please read the Red Kite Learning Trust Complaints and Concerns Policy to ensure you are following the correct procedure.
When completing the form, please provide a clear summary of your concern or complaint, explain who has been involved and why the matter remains unresolved, and outline what you feel would help resolve it. Please include any relevant dates, correspondence or supporting information to help the school understand the circumstances.
Once submitted, your complaint will be acknowledged within two school days. You will be informed who will investigate the matter and the expected timescale for a response. The outcome of the Stage 1 investigation will normally be provided in writing within 10 school days of confirmation that the investigation will take place.
If you remain dissatisfied with the Stage 1 outcome, you may request that your complaint progresses to Stage 2, which involves a formal investigation by the Trust. Stage 3 provides a final review by a Complaint Review Panel.
Please note that some matters, including safeguarding concerns, admissions, exclusions and data protection requests, may need to be handled under a separate policy or procedure. Please refer to the Complaints and Concerns Policy for further guidance.