Complaints Form

Red Kite Learning Trust is committed to resolving concerns and complaints fairly, consistently and as quickly as possible. Before submitting a complaint, please read the guidance below. For full details of the complaints procedure, including each stage of the process, please refer to our Complaints and Concerns Policy.

Before you submit a complaint

We encourage concerns to be raised informally in the first instance, as most issues can be resolved quickly by speaking to the relevant member of staff. This may be by email, telephone or in person.

Using this form

This form is used to submit a Stage 1 complaint, the first stage of Red Kite Learning Trust's complaints procedure. It should only be completed if you have already raised your concern informally and the matter remains unresolved.

Submitting this form helps us understand your complaint, identify who has been involved, review any previous attempts to resolve the matter and understand the outcome you are seeking. Providing as much relevant information as possible will help us investigate your complaint fairly and efficiently.

If you remain dissatisfied following the outcome of Stage 1, you may request that your complaint progresses to a Stage 2 Formal Investigation by emailing info@rklt.co.uk. Stage 2 requests are submitted separately and should not be made using this form.